FAQ

Frequently Asked Questions

When should I order?

5 to 7 days before pickup day so your kit arrives before your puppy does.

How do I choose the right size?

Small is under 10kg adult weight. Medium is 10 to 25kg. Large is 25kg and above. If you are unsure, go one size up.

What if an item arrives damaged?

Email hello@pawone.com.au and we will fix it the same day.

How much is shipping?

Free on orders over $100. Flat $9.95 on orders under $100.

Do you offer AfterPay?

Yes. AfterPay is available on all orders.

What is your returns policy?

30 day guarantee. Full refund or swap. No questions asked.

Do orders come with tracking?

Yes — tracking is emailed to you when your order is dispatched.

Do you offer gift cards?

Yes. Gift cards are available in $40, $50, $79, $119 and $179. Delivered by email. They never expire.